{"id":30287,"date":"2024-07-22T01:00:00","date_gmt":"2024-07-22T08:00:00","guid":{"rendered":"https:\/\/dhblog.dream.press\/blog\/?p=30287"},"modified":"2025-05-21T18:50:30","modified_gmt":"2025-05-22T01:50:30","slug":"what-to-do-when-locked-out-wordpress","status":"publish","type":"post","link":"https:\/\/www-dev.dreamhost.com\/blog\/what-to-do-when-locked-out-wordpress\/","title":{"rendered":"What To Do When You\u2019re Locked Out Of WordPress Admin"},"content":{"rendered":"\n<p>Rubber burning.<\/p>\n\n\n\n<p>Sparks flying.<\/p>\n\n\n\n<p>Brakes squealing.<\/p>\n\n\n\n<p><em>That\u2019s<\/em> what it feels like to have your very productive day come to a screeching halt when you suddenly \u2014 and inexplicably, get locked out of your <a href=\"https:\/\/www.dreamhost.com\/blog\/what-is-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress<\/a> dashboard.<\/p>\n\n\n\n\n\n<div class=\"glossary-term\">\n\t<a\n\t\tclass=\"glossary-term__above-title\"\n\t\thref=\"\"\n\t\ttarget=\"_blank\"\n\t\trel=\"noopener noreferrer\"\n\t>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M320 32c-8.1 0-16.1 1.4-23.7 4.1L15.8 137.4C6.3 140.9 0 149.9 0 160s6.3 19.1 15.8 22.6l57.9 20.9C57.3 229.3 48 259.8 48 291.9v28.1c0 28.4-10.8 57.7-22.3 80.8c-6.5 13-13.9 25.8-22.5 37.6C0 442.7-.9 448.3 .9 453.4s6 8.9 11.2 10.2l64 16c4.2 1.1 8.7 .3 12.4-2s6.3-6.1 7.1-10.4c8.6-42.8 4.3-81.2-2.1-108.7C90.3 344.3 86 329.8 80 316.5V291.9c0-30.2 10.2-58.7 27.9-81.5c12.9-15.5 29.6-28 49.2-35.7l157-61.7c8.2-3.2 17.5 .8 20.7 9s-.8 17.5-9 20.7l-157 61.7c-12.4 4.9-23.3 12.4-32.2 21.6l159.6 57.6c7.6 2.7 15.6 4.1 23.7 4.1s16.1-1.4 23.7-4.1L624.2 182.6c9.5-3.4 15.8-12.5 15.8-22.6s-6.3-19.1-15.8-22.6L343.7 36.1C336.1 33.4 328.1 32 320 32zM128 408c0 35.3 86 72 192 72s192-36.7 192-72L496.7 262.6 354.5 314c-11.1 4-22.8 6-34.5 6s-23.5-2-34.5-6L143.3 262.6 128 408z\"\/><\/svg>\n\t\t<span><\/span>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M342.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L274.7 256 105.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg>\n\t<\/a>\n    <h3>Dashboard<\/h3>\n    <p>The dashboard is a WordPress user\u2019s central hub for WordPress site management. It is the control panel for everything from publishing blog posts to managing user roles.<\/p>\n            <a\n            href=\"https:\/\/www.dreamhost.com\/glossary\/wordpress\/dashboard\/\"\n                        class=\"btn btn--white-outline btn--sm btn--round\"\n                                    target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >\n                            Read More                    <\/a>\n\n<\/div>\n\n\n\n<p>As you may know, that means you can\u2019t create or publish posts, respond to comments, or perform any of the other tasks you set out to do on your website.<\/p>\n\n\n\n<p>And, unfortunately, there are a <em>wide<\/em> variety of reasons why you might be locked out of your site. Let&#8217;s just say this could take a while.<\/p>\n\n\n\n<p>However, thanks to WordPress&#8217; flexibility, there are several options for diagnosing and fixing this issue. Plus, most of them are relatively straightforward, even for beginners. You should be able to troubleshoot and resolve the issue easily. That&#8217;s right, you\u2019ll get some of your time back. Score!<\/p>\n\n\n\n<p>In this article, we\u2019ll explore the common reasons why you might get locked out of the WordPress admin. Then, we\u2019ll walk through seven methods you can follow to fix the problem. If you stay tuned to the <em>very<\/em> end, we\u2019ve even included a bonus list of how-tos to help you with a huge range of common WordPress issues.<\/p>\n\n\n\n<div class=\"article-newsletter article-newsletter--gradient\">\n\n\n<h2>Get Content Delivered Straight to Your Inbox<\/h2><p>Subscribe now to receive all the latest updates, delivered directly to your inbox.<\/p><form class=\"nwsl-form\" id=\"newsletter_block_\" novalidate><div class=\"messages\"><\/div><div class=\"form-group\"><label for=\"input_newsletter_block_\"><input type=\"email\"name=\"email\"id=\"input_newsletter_block_\"placeholder=\"Enter your email address\"novalidatedisabled=\"disabled\"\/><\/label><button type=\"submit\"class=\"btn btn--brand\"disabled=\"disabled\"><span>Sign Me Up!<\/span><svg width=\"21\" height=\"14\" viewBox=\"0 0 21 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.8523 0.42524L12.9323 1.34521C12.7095 1.56801 12.7132 1.9304 12.9404 2.14865L16.7241 5.7823H0.5625C0.251859 5.7823 0 6.03416 0 6.3448V7.6573C0 7.96794 0.251859 8.2198 0.5625 8.2198H16.7241L12.9405 11.8535C12.7132 12.0717 12.7095 12.4341 12.9323 12.6569L13.8523 13.5769C14.072 13.7965 14.4281 13.7965 14.6478 13.5769L20.8259 7.39879C21.0456 7.17913 21.0456 6.82298 20.8259 6.60327L14.6477 0.42524C14.4281 0.205584 14.0719 0.205584 13.8523 0.42524Z\" fill=\"white\"\/>\n<\/svg>\n<\/button><\/div><\/form><\/div>\n\n\n<h2 id=\"h-common-reasons-you-may-be-locked-out-of-the-wordpress-admin\" class=\"wp-block-heading\">Common Reasons You May Be Locked Out Of The WordPress Admin<\/h2>\n\n\n\n<p>There are several ways the issue of being locked out of WordPress can present itself. You might see a different page and message when you try to log in, but the result is the same: you can\u2019t get into your WordPress admin area.<\/p>\n\n\n\n<p>In this section, we\u2019ll briefly run through some of the possible presentations you may encounter, along with an explanation of why you might be seeing that specific error \u2014\u00a0all of which directly correlate with the list of solutions we\u2019ll dive into shortly!<\/p>\n\n\n\n<p>It\u2019s important to note that while each of these errors might look the same on the surface (that is, you can\u2019t log into WordPress admin), the solutions can be quite different.<\/p>\n\n\n\n<p>There\u2019s not necessarily a one-size-fits-all fix. For that reason, we recommend that you match up the specific error you\u2019re seeing.<\/p>\n\n\n\n<p>Now, with that out of the way, let&#8217;s talk about what could be going wrong if you can&#8217;t log into your dashboard:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You see \u201cThis has been disabled\u201d:<\/strong> The most likely cause of this error is that you have the wrong login URL for your site. You\u2019ll need to restore your <a href=\"https:\/\/www.dreamhost.com\/blog\/change-wordpress-login-url\/\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress site\u2019s login URL<\/a>.<\/li>\n\n\n\n<li><strong>Your WordPress password doesn\u2019t work<\/strong>: And password recovery? Fails. Sometimes a problem with your site\u2019s email system prevents the recovery email from getting sent. To fix it, you can <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/360002208532-Resetting-your-WordPress-password\" target=\"_blank\" rel=\"noreferrer noopener\">reset your password with phpMyAdmin<\/a>.<\/li>\n\n\n\n<li><strong>You\u2019ve lost administrator privileges:<\/strong> In this scenario, your login works, but you can\u2019t perform any of your administrative functions. Therefore, the next step is to create a new user with administrative privileges.<\/li>\n\n\n\n<li><strong>You\u2019re locked out due to too many login attempts:<\/strong> Some security <a href=\"https:\/\/www.dreamhost.com\/glossary\/wordpress\/plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\">plugins<\/a> do this to prevent unauthorized access. For this issue, you\u2019ll need to disable your security plugin.<\/li>\n\n\n\n<li><strong>There\u2019s a blank white screen (AKA the \u201cWhite Screen of Death\u201d)<\/strong>: There are several causes for this, but generally, it\u2019s a problem with a plugin. <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-memory-limit-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">PHP memory issues<\/a> can also cause it. We\u2019ll cover several methods to troubleshoot the White Screen of Death.<\/li>\n\n\n\n<li><strong>You see an \u201cError establishing a database connection\u201d message: <\/strong>This notification indicates a problem with the MySQL database used by WordPress for data storage. It&#8217;s time to fix the database connection error.<\/li>\n\n\n\n<li><strong>The message indicates a \u201cParse error: syntax error\u201d: <\/strong>Incorrect code is usually the culprit. The solution is to undo any recent code changes.<\/li>\n<\/ul>\n\n\n\n<p>The list covers the vast majority of login issues you might come across. However, if you run into a problem other than the above, or you can\u2019t seem to get your login working, it\u2019s best to reach out to your hosting provider for help.<\/p>\n\n\n\n<p>If you\u2019re a <a href=\"https:\/\/www.dreamhost.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">DreamHost<\/a> customer, you know WordPress is our thing \u2014 <em>and<\/em> <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-deal-with-tech-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">we offer 24\/7 expert support<\/a>. To talk to us anytime, simply click on the support button in the upper-right corner of the DreamHost control panel.<\/p>\n\n\n\n<p>That said, let&#8217;s get to work!<\/p>\n\n\n<div class=\"single__related-article\">\n\t<span>Related Article<\/span>\n\t<div class=\"single__related-article__wrap\">\n\t\t<div class=\"single__related-article__title\">\n\t\t\tHow To Fix The \u201cWordPress Keeps Logging Me Out\u201d Problem\n\t\t<\/div>\n\t\t<a href=\"https:\/\/www-dev.dreamhost.com\/blog\/how-to-fix-wordpress-keeps-logging-out-error\/\" class=\"btn btn--sm btn--brand\" target=\"_blank\" rel=\"noopener\">\n\t\t\tRead More\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<h2 id=\"h-preparing-to-fix-a-wordpress-admin-dashboard-lockout\" class=\"wp-block-heading\">Preparing To Fix A WordPress Admin Dashboard Lockout<\/h2>\n\n\n\n<p>Before anything else, if you run a DreamHost WordPress install, we recommend trying to log in to WordPress via your DreamHost admin panel since now all DreamHost installs allow logging in from the panel by default (unless opted out.) This may help bypass whatever issue is preventing you from logging in as usual.<\/p>\n\n\n\n<p>Check out the easy instructions <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/360001310966-How-to-log-into-your-WordPress-site\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<p>Didn\u2019t get you in?<br><br>Then it\u2019s time to check to see if you have a recent <a href=\"https:\/\/www.dreamhost.com\/blog\/10-important-reasons-to-perform-website-backup\/\" target=\"_blank\" rel=\"noreferrer noopener\">backup of your site<\/a>. If so, restoring from a backup could fix the issue. By the way, if you\u2019re a DreamPress user, you get a fresh backup every day.<\/p>\n\n\n\n<p>If restoring doesn\u2019t work or your backup is too old, you\u2019ll want to make a <em>new <\/em>backup before you start troubleshooting. This way, if something goes wrong, you can easily restore your site to its present condition.<\/p>\n\n\n\n<p>For DreamHost customers, the instructions for <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-back-up-wordpress-tutorial\/\" target=\"_blank\" rel=\"noreferrer noopener\">creating a backup<\/a> are easy to follow. Even if you\u2019re using a different hosting provider, they likely offer similar backup capabilities.<\/p>\n\n\n\n<p>Need to make a backup manually? We got you.<\/p>\n\n\n\n<p>First, we\u2019re going to save a copy of your website files.<br><br>It starts by finding your <a href=\"https:\/\/www.dreamhost.com\/blog\/ftp-sftp-guide-for-wordpress-users\/\" target=\"_blank\" rel=\"noreferrer noopener\">Secure File Transfer Protocol (SFTP)<\/a> credentials in your hosting account. <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/115000675027-FTP-overview-and-credentials\" target=\"_blank\" rel=\"noreferrer noopener\">Here\u2019s how to do so<\/a> with DreamHost.<\/p>\n\n\n\n<p>Can\u2019t find \u2018em? Ask your hosting providers for the deets.<\/p>\n\n\n\n<p>Next, download an SFTP client (we like <a href=\"https:\/\/filezilla-project.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">FileZilla<\/a>). Use those credentials you just sourced to connect to your server.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"1083\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla.webp\" alt=\"FileZilla FTP interface with &quot;Quickconnect&quot; option highlighted and connection status, local remote directory structures.\" class=\"wp-image-48117 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-300x203.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-1024x693.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-768x520.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-1536x1040.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-600x406.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-1200x812.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-730x494.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-1460x988.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-784x531.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-1568x1061.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/01_filezilla-877x594.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/1083;\" \/><\/figure>\n\n\n\n<p>Then, generate the folder that will store your backed-up files in FileZilla. To do so: Right-click inside the upper left quadrant, choose <strong>Create Directory<\/strong>, and name your file.<\/p>\n\n\n\n<p>Now, just drag the files you want to save from the upper right quadrant to your fresh new folder.<\/p>\n\n\n\n<p>Not sure what files to grab? Just drag over the entire folder that has your site\u2019s name on it.<\/p>\n\n\n\n<p>Next up: backing up your database.<\/p>\n\n\n\n<p>Again, hop into your host account and log into the <strong>phpMyAdmin tool<\/strong>. Select your website database in the left sidebar to open it up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"729\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database.webp\" alt=\"phpMyAdmin interface showing the selected &quot;tylhak_dream_press&quot; database and various table names in the left sidebar.\" class=\"wp-image-48119 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-300x137.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-1024x467.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-768x350.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-1536x700.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-600x273.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-1200x547.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-730x333.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-1460x665.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-784x357.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-1568x714.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/02_phpmyadmin_tool_website_database-877x400.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/729;\" \/><\/figure>\n\n\n\n<p>Now, navigate to the <strong>Export tab<\/strong> at the top of the screen, choose the <strong>Quick method<\/strong>, and use the <strong>Export <\/strong>button to begin the download.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"765\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method.webp\" alt=\"phpMyAdmin interface with the &quot;Quick - display only the minimal options&quot; checkbox selected and the &quot;Export&quot; tab highlighted.\" class=\"wp-image-48121 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-300x143.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-1024x490.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-768x367.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-1536x734.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-600x287.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-1200x574.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-730x349.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-1460x698.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-784x375.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-1568x750.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/03_export_tab_quick_method-877x419.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/765;\" \/><\/figure>\n\n\n\n<p>When your database download is done, you\u2019re backed up and ready to rumble!<\/p>\n\n\n\n<h2 id=\"h2_how-to-fix-the-common-causes-of-getting-locked-out-of-wordpress-7-methods\" class=\"wp-block-heading\">How To Fix The Common Causes Of Getting Locked Out Of WordPress (7 Methods)<\/h2>\n\n\n\n<p>By this point, you&#8217;ve hopefully identified the most likely cause of your lockout based on the error message you&#8217;re seeing.<\/p>\n\n\n\n<p>You should\u2019ve also created a fresh backup.<\/p>\n\n\n\n<p>Now it\u2019s time to dig into problem-solving.<\/p>\n\n\n\n<p><strong>Note that these are not steps you should try in numbered order<\/strong>. Instead, each fix corresponds to the specific issue and presentation you see when you attempt to log in.<\/p>\n\n\n\n<p>So here we go!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Restore Your WordPress Website Login URL<\/h3>\n\n\n\n<p>If you\u2019re receiving a <strong>This has been disabled<\/strong> message when you attempt to log in, the most likely reason is that you\u2019re using the wrong login URL.<\/p>\n\n\n\n<p>Some sites use a custom URL for logins as a <a href=\"https:\/\/www.dreamhost.com\/blog\/secure-your-wordpress-website\/\" target=\"_blank\" rel=\"noreferrer noopener\">security measure<\/a>, so hackers can\u2019t guess the URL and try to brute-force their way in. Typically, you would set this up using a plugin such as <a href=\"https:\/\/wordpress.org\/plugins\/wps-hide-login\/\" target=\"_blank\" rel=\"noreferrer noopener\">WPS Hide Login<\/a>.<\/p>\n\n\n\n\n\n<div class=\"glossary-term\">\n\t<a\n\t\tclass=\"glossary-term__above-title\"\n\t\thref=\"\"\n\t\ttarget=\"_blank\"\n\t\trel=\"noopener noreferrer\"\n\t>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M320 32c-8.1 0-16.1 1.4-23.7 4.1L15.8 137.4C6.3 140.9 0 149.9 0 160s6.3 19.1 15.8 22.6l57.9 20.9C57.3 229.3 48 259.8 48 291.9v28.1c0 28.4-10.8 57.7-22.3 80.8c-6.5 13-13.9 25.8-22.5 37.6C0 442.7-.9 448.3 .9 453.4s6 8.9 11.2 10.2l64 16c4.2 1.1 8.7 .3 12.4-2s6.3-6.1 7.1-10.4c8.6-42.8 4.3-81.2-2.1-108.7C90.3 344.3 86 329.8 80 316.5V291.9c0-30.2 10.2-58.7 27.9-81.5c12.9-15.5 29.6-28 49.2-35.7l157-61.7c8.2-3.2 17.5 .8 20.7 9s-.8 17.5-9 20.7l-157 61.7c-12.4 4.9-23.3 12.4-32.2 21.6l159.6 57.6c7.6 2.7 15.6 4.1 23.7 4.1s16.1-1.4 23.7-4.1L624.2 182.6c9.5-3.4 15.8-12.5 15.8-22.6s-6.3-19.1-15.8-22.6L343.7 36.1C336.1 33.4 328.1 32 320 32zM128 408c0 35.3 86 72 192 72s192-36.7 192-72L496.7 262.6 354.5 314c-11.1 4-22.8 6-34.5 6s-23.5-2-34.5-6L143.3 262.6 128 408z\"\/><\/svg>\n\t\t<span><\/span>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M342.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L274.7 256 105.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg>\n\t<\/a>\n    <h3>Brute-Force Attack<\/h3>\n    <p>A brute-force attack is a cyber assault where the attacker uses trial-and-error to break into an online account, such as attempts to guess passwords, general login credentials, or digital keys.<\/p>\n            <a\n            href=\"https:\/\/www.dreamhost.com\/glossary\/hosting\/brute-force-attack\/\"\n                        class=\"btn btn--white-outline btn--sm btn--round\"\n                                    target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >\n                            Read More                    <\/a>\n\n<\/div>\n\n\n\n<p>The tool works well, but if you\u2019ve forgotten the correct URL, you won\u2019t be able to log into your WordPress dashboard. For this, you&#8217;ll need to disable the plugin temporarily to fix it.<\/p>\n\n\n\n<p>DreamHost users can access their website files via their panel <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/360003490852-Using-the-website-file-manager-in-the-panel\" target=\"_blank\" rel=\"noreferrer noopener\">following these instructions<\/a>.<\/p>\n\n\n\n<p>Otherwise, you\u2019ll use the SFTP + FTP client combo you used during the backup stage to access your website files.<\/p>\n\n\n\n<p>Once you can view your files, what you\u2019re looking for is a file with your site\u2019s name on it \u2014 then inside that a file named <strong>wp-content<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"589\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content.webp\" alt=\"phpMyAdmin interface with the &quot;Quick - display only the minimal options&quot; checkbox selected and the &quot;Export&quot; tab highlighted.\" class=\"wp-image-48123 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-300x110.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-1024x377.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-768x283.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-1536x565.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-600x221.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-1200x442.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-730x269.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-1460x537.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-784x289.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-1568x577.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/04_wp_content-877x323.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/589;\" \/><\/figure>\n\n\n\n<p>In there, look for the <strong>plugins<\/strong> folder. Open that to look for a folder with a name that corresponds to your security plugin.<\/p>\n\n\n\n<p>Change the name of the folder to something else. We recommend simply adding \u201c-disabled\u201d to the end of the folder name, so you can easily recognize it later.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"576\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled.webp\" alt=\"Dialog box to rename a file, with &quot;all-in-one-wp-security-and-firewall-disabled&quot; entered as the new filename.\" class=\"wp-image-48125 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-300x108.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-1024x369.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-768x276.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-1536x553.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-600x216.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-1200x432.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-730x263.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-1460x526.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-784x282.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-1568x564.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/05_change_the_name_of_the_folder_to_disabled-877x316.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/576;\" \/><\/figure>\n\n\n\n<p>How does this help? Changing the plugin name deactivates it since WordPress won\u2019t be able to recognize it anymore.<\/p>\n\n\n\n<p>Now, you should be able to log into your site successfully! Once in, you\u2019ll want to rename the plugin folder back to its original state.<\/p>\n\n\n<div class=\"single__related-article\">\n\t<span>Related Article<\/span>\n\t<div class=\"single__related-article__wrap\">\n\t\t<div class=\"single__related-article__title\">\n\t\t\tYour Complete Introduction to WordPress Plugins\n\t\t<\/div>\n\t\t<a href=\"https:\/\/www-dev.dreamhost.com\/blog\/intro-to-wordpress-plugins\/\" class=\"btn btn--sm btn--brand\" target=\"_blank\" rel=\"noopener\">\n\t\t\tRead More\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">2. Reset Your Password With phpMyAdmin Or WP-CLI<\/h3>\n\n\n\n<p>Typically, if you\u2019ve forgotten your WordPress admin password, you have the option of resetting it via email.<\/p>\n\n\n\n<p>But alas, sometimes the reset email never comes!<\/p>\n\n\n\n<p>Often, this is the result of a temporary issue with the email system on your site. If you\u2019ve tried several times to reset your password and aren\u2019t receiving the recovery email, it\u2019s time to take matters into your own hands.<\/p>\n\n\n\n<p>You can reset your password directly in the database by following <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/360002208532-Resetting-your-WordPress-password\" target=\"_blank\" rel=\"noreferrer noopener\">these instructions for using phpMyAdmin<\/a>.<\/p>\n\n\n\n<p>Alternatively, you can also use the <a href=\"https:\/\/wp-cli.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>wp-cli<\/strong> command line interface<\/a> to update your password, though not all hosting providers have WP-CLI available.<\/p>\n\n\n\n<p>To use this tool, you\u2019ll first need to ensure your username is registered as a Secure Shell (SSH) user.<\/p>\n\n\n\n<p>If you\u2019re unsure how to do this, check out our instructions on <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/216385837-Creating-a-user-with-Shell-SSH-access\" target=\"_blank\" rel=\"noreferrer noopener\">creating a user with SSH access<\/a>.<\/p>\n\n\n\n<p>If you aren\u2019t familiar with using SSH to access your site, we also have a <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/216041267-SSH-overview\" target=\"_blank\" rel=\"noreferrer noopener\">guide on using SSH<\/a> that you can review.<\/p>\n\n\n\n<p>Once you\u2019re logged in with SSH, navigate to your WordPress directory. With DreamHost, the command will be:<\/p>\n\n\n\n<p><code>cd \/home\/username\/yourdomain.com<\/code><\/p>\n\n\n\n<p>Replace <strong>username<\/strong> with your actual user name and <strong>yourdomain.com<\/strong> with your domain name.<\/p>\n\n\n\n<p>Now, run the following command to reset the password:<\/p>\n\n\n\n<p><code>wp user update your_user --prompt=user_pass<\/code><\/p>\n\n\n\n<p>Replace <strong>user_login<\/strong> with your WordPress username. This command will have the system ask for the password to be entered securely, and won\u2019t leave a record of the new password in the command line.<\/p>\n\n\n\n<p>Refresh your site.<\/p>\n\n\n\n<p>And finally, check if the password reset was successful by logging into your WordPress admin panel with the new one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-create-a-new-user-with-administrator-privileges\">3. Create A New User With Administrator Privileges<\/h3>\n\n\n\n<p>Sometimes, even when you <em>can<\/em> log in, you don\u2019t have your usual administrative privileges. This likely means that you can\u2019t perform the critical functions necessary to keep your site running.<\/p>\n\n\n\n<p>This issue is most often the result of <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-harmful-programs-warning-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">malicious activity<\/a>: either your site was hacked, or someone with access to your account has made some changes. Security and <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/215604737-Hacked-sites-overview\" target=\"_blank\" rel=\"noreferrer noopener\">recovering from a hack<\/a> is another topic, so we won\u2019t get into that here. However, we <em>will<\/em> show you how to restore your administrator access.<\/p>\n\n\n\n<p>Head to the <strong>phpMyAdmin<\/strong> interface again and pull up your website from the list on the left.<\/p>\n\n\n\n<p>Scroll down (or search) to find the <strong>users<\/strong> table. Click on the <strong>Insert<\/strong> link.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"530\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users.webp\" alt=\"Database table interface showing &quot;wp_yj2fdt_usermeta&quot; table selected with &quot;Insert&quot; action highlighted.\" class=\"wp-image-48127 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-300x99.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-1024x339.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-768x254.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-1536x509.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-600x199.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-1200x398.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-730x242.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-1460x484.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-784x260.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-1568x519.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/06_phpmyadmin_interface_users-877x291.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/530;\" \/><\/figure>\n\n\n\n<p>Next, fill out the <strong>Value<\/strong> fields on the form in front of you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"633\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value.webp\" alt=\"Database table structure view showing columns ID, user_login, and user_pass with their data types.\" class=\"wp-image-48129 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-300x119.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-1024x405.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-768x304.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-1536x608.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-600x237.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-1200x475.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-730x289.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-1460x578.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-784x310.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-1568x620.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/07_phpmyadmin_interface_value-877x347.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/633;\" \/><\/figure>\n\n\n\n<p>Each field corresponds to a field in the WordPress user settings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ID:<\/strong> Choose a number that isn\u2019t already taken by one of the other users on your site. For example, if you have five users, your new user should at least be number six.<\/li>\n\n\n\n<li><strong>user_login:<\/strong> The username for your new administrator account.<\/li>\n\n\n\n<li><strong>user_pass:<\/strong> The password for the new user.<\/li>\n\n\n\n<li><strong>user_nicename:<\/strong> A nickname for the user.<\/li>\n\n\n\n<li><strong>user_email:<\/strong> The email address for the account.<\/li>\n\n\n\n<li><strong>user_url:<\/strong> Your website\u2019s URL.<\/li>\n\n\n\n<li><strong>user_registered:<\/strong> The current date.<\/li>\n\n\n\n<li><strong>user_status:<\/strong> Should be zero.<\/li>\n\n\n\n<li><strong>display_name:<\/strong> The name you want to be displayed on your website for this user.<\/li>\n<\/ul>\n\n\n\n<p>When you\u2019re finished, you click on <strong>Go<\/strong> to save this new user.<\/p>\n\n\n\n<p>Next, you need to give this new user administrator access.<\/p>\n\n\n\n<p>Go back to your big list of database tables, and scroll down or search to find the <strong>usermeta<\/strong> entry and click on <strong>Insert<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"504\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta.webp\" alt=\"scroll down or search to find the usermeta entry and click on Insert.\" class=\"wp-image-48131 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-300x95.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-1024x323.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-768x242.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-1536x484.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-600x189.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-1200x378.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-730x230.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-1460x460.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-784x247.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-1568x494.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/08_usermeta-877x276.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/504;\" \/><\/figure>\n\n\n\n<p>Again, fill in the form fields as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>unmeta_id<\/strong>: Leave this blank.<\/li>\n\n\n\n<li><strong>user_id: <\/strong>The ID number of the new user (from above).<\/li>\n\n\n\n<li><strong>meta_key<\/strong>: Enter <strong>wp_capabilities<\/strong>.<\/li>\n\n\n\n<li><strong>meta_value<\/strong>: Type in <strong>a:1:{s:13:\u201dadministrator\u201d;b:1;}<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>When you\u2019re done, click on <strong>Go<\/strong>. Now repeat the exact same process with the <strong>usermeta<\/strong> file one more time, but use the following values:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>unmeta_id:<\/strong> Leave this blank.<\/li>\n\n\n\n<li><strong>user_id<\/strong>: The ID number of the new user (from above).<\/li>\n\n\n\n<li><strong>meta_key:<\/strong> Type in <strong>wp_user_level<\/strong>.<\/li>\n\n\n\n<li><strong>meta_value<\/strong>: Set this to <strong>10<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Once again, you can select <strong>Go<\/strong> to save and activate your changes.<\/p>\n\n\n\n<p>Voila! You\u2019ve now successfully given the new user administrator rights.<\/p>\n\n\n\n<p>This user now gives you full access to your WordPress dashboard and site.<\/p>\n\n\n\n<p>If you\u2019re not comfortable with <strong>phpMyAdmin<\/strong>, or just prefer the command line, you can also use <strong>WP-CLI<\/strong> again to create your new user.<\/p>\n\n\n\n<p>To create a new user with administrator privileges, access your site via SSH, navigate to the WordPress directory, and enter the following code:<\/p>\n\n\n\n<p><code>wp user create newusername admin@example.com --role=administrator --prompt=user_pass<\/code><\/p>\n\n\n\n<p>Just replace <strong>username <\/strong>with your desired username, and\u00a0<strong>admin@example.com<\/strong> with the email address you want to tie it to.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Disable Your Security Plugins<\/h3>\n\n\n\n<p>Many security plugins, such as <a href=\"https:\/\/wordpress.org\/plugins\/sucuri-scanner\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sucuri Security<\/a>, limit the number of failed login attempts. You can&#8217;t make any more attempts once you hit the limit.<\/p>\n\n\n\n<p>This functionality is handy since it prevents hackers or malicious users from brute-forcing their way into your site. However, if it\u2019s triggered, it can also prevent <em>you<\/em> from getting into your own site.<\/p>\n\n\n\n<p>To regain access, you\u2019ll need to disable your security plugin temporarily. To do this without access to your dashboard, you can use SFTP following the instructions from <strong>Step 1<\/strong> above \u2014 the process is identical.<\/p>\n\n\n\n<p>Once you have access, you\u2019ll want to re-enable the plugin and remove yourself from any blacklists (if your plugin provides this feature). Then, you can log in as usual.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Troubleshoot The White Screen Of Death (WSoD)<\/h3>\n\n\n\n<p>\u201cWhite Screen of Death\u201d (WSoD) is a phrase used in the WordPress community to describe a blank white screen \u2014 or more often these days, an error screen, you may see when trying to access your site.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"440\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death.webp\" alt=\"WordPress error message stating &quot;There has been a critical error on this website&quot; with link for troubleshooting.\" class=\"wp-image-48133 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-300x83.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-1024x282.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-768x211.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-1536x422.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-600x165.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-1200x330.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-730x201.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-1460x402.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-784x216.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-1568x431.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/09b_white_screen_of_death-877x241.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/440;\" \/><\/figure>\n\n\n\n<p>There are several potential causes for a WSoD. Most likely, it&#8217;s a rogue plugin on your site or insufficient PHP memory.<\/p>\n\n\n\n<p>We\u2019ll walk through troubleshooting each scenario.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Disable All WordPress Plugins<\/h4>\n\n\n\n<p>First, you should check to see if a plugin is the culprit. To do this, you\u2019ll need to disable <em>all<\/em> of your plugins. If this grants access to your site, you can then turn them back on one at a time until you\u2019ve isolated the specific plugin causing the issue.<\/p>\n\n\n\n<p>To disable all plugins without access to your WordPress dashboard, you\u2019ll need to use SFTP. Again, you can follow the instructions back in <strong>Step 1<\/strong>.<\/p>\n\n\n\n<p>However, instead of renaming the folder for a particular plugin, you\u2019ll want to rename the entire <strong>plugins<\/strong> folder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"575\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder.webp\" alt=\"Dialog box to rename a file, with &quot;plugins-disabled&quot; entered as the new filename.\" class=\"wp-image-48135 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-300x108.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-1024x368.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-768x276.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-1536x552.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-600x216.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-1200x431.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-730x262.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-1460x525.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-784x282.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-1568x564.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/10_rename_plugins_folder-877x315.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/575;\" \/><\/figure>\n\n\n\n<p>This disables <em>all<\/em> of them. Then, you can refresh your page and see if you can log in. If not, proceed to the next step.<\/p>\n\n\n\n<p>If disabling all plugins does resolve the issue, and you can log in to your WordPress site, open up your site in SFTP again and restore the plugins folder to its original name (don\u2019t log out of the WordPress dashboard while you do this).<\/p>\n\n\n\n<p>They should appear in the normal plugins list now, located at <strong>Plugins<\/strong> > <strong>Installed Plugins<\/strong> in your WordPress dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"563\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins.webp\" alt=\"Plugins menu with &quot;Installed Plugins&quot; section and &quot;Add New Plugin&quot; button from WordPress dashboard.\" class=\"wp-image-48137 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-300x106.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-1024x360.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-768x270.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-1536x540.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-600x211.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-1200x422.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-730x257.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-1460x514.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-784x276.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-1568x552.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/11_installed_plugins-877x309.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/563;\" \/><\/figure>\n\n\n\n<p>Next, disable the plugins from within the dashboard by selecting all of them and choosing <strong>Deactivate<\/strong> &gt; <strong>Apply<\/strong> from the bulk actions menu.<\/p>\n\n\n\n<p>Now, you can go back down the list and enable each plugin one at a time. After enabling each one, refresh your site and check to see if the WSoD returns. If it does, you\u2019ll know which plugin was responsible.<\/p>\n\n\n\n<p>Then, you can either check for updates to resolve the issue or find an alternative plugin.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Increase Memory For Your Site<\/h4>\n\n\n\n<p>If a plugin wasn\u2019t the problem, the next step is to try <a href=\"https:\/\/developer.wordpress.org\/advanced-administration\/wordpress\/wp-config\/#increasing-memory-allocated-to-php\" target=\"_blank\" rel=\"noreferrer noopener\">increasing the available memory<\/a> for your website.<\/p>\n\n\n\n<p>To start, open up your site in SFTP again and locate the <strong>wp-config.php<\/strong> file in the root directory.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"829\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php.webp\" alt=\"wp-config.php file in the root directory\" class=\"wp-image-48139 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-300x155.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-1024x531.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-768x398.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-1536x796.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-600x311.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-1200x622.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-730x378.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-1460x756.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-784x406.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-1568x812.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/12_wp_config_php-877x454.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/829;\" \/><\/figure>\n\n\n\n<p>You\u2019ll need to edit that file to add the following line of code:<\/p>\n\n\n\n<p><code>define('WP_MEMORY_LIMIT', '128M');<\/code><\/p>\n\n\n\n<p>Save, then refresh your site to see if it resolved the error.&nbsp;<\/p>\n\n\n\n<p>If not, you can try a few more troubleshooting steps in our comprehensive guide on <a href=\"https:\/\/www.dreamhost.com\/blog\/troubleshooting-wordpress-white-screen-death\/\" target=\"_blank\" rel=\"noreferrer noopener\">fixing the White Screen of Death<\/a>.<\/p>\n\n\n\n<p>In case all else fails, contact your host&#8217;s support team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Resolve Database Connection Errors<\/h3>\n\n\n\n<p>If you see <strong>Error establishing database connection<\/strong> when you attempt to log in, it means that WordPress can\u2019t connect to the MySQL database.<\/p>\n\n\n\n\n\n<div class=\"glossary-term\">\n\t<a\n\t\tclass=\"glossary-term__above-title\"\n\t\thref=\"\"\n\t\ttarget=\"_blank\"\n\t\trel=\"noopener noreferrer\"\n\t>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M320 32c-8.1 0-16.1 1.4-23.7 4.1L15.8 137.4C6.3 140.9 0 149.9 0 160s6.3 19.1 15.8 22.6l57.9 20.9C57.3 229.3 48 259.8 48 291.9v28.1c0 28.4-10.8 57.7-22.3 80.8c-6.5 13-13.9 25.8-22.5 37.6C0 442.7-.9 448.3 .9 453.4s6 8.9 11.2 10.2l64 16c4.2 1.1 8.7 .3 12.4-2s6.3-6.1 7.1-10.4c8.6-42.8 4.3-81.2-2.1-108.7C90.3 344.3 86 329.8 80 316.5V291.9c0-30.2 10.2-58.7 27.9-81.5c12.9-15.5 29.6-28 49.2-35.7l157-61.7c8.2-3.2 17.5 .8 20.7 9s-.8 17.5-9 20.7l-157 61.7c-12.4 4.9-23.3 12.4-32.2 21.6l159.6 57.6c7.6 2.7 15.6 4.1 23.7 4.1s16.1-1.4 23.7-4.1L624.2 182.6c9.5-3.4 15.8-12.5 15.8-22.6s-6.3-19.1-15.8-22.6L343.7 36.1C336.1 33.4 328.1 32 320 32zM128 408c0 35.3 86 72 192 72s192-36.7 192-72L496.7 262.6 354.5 314c-11.1 4-22.8 6-34.5 6s-23.5-2-34.5-6L143.3 262.6 128 408z\"\/><\/svg>\n\t\t<span><\/span>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M342.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L274.7 256 105.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg>\n\t<\/a>\n    <h3>MySQL<\/h3>\n    <p>MySQL is a relational database management system that offers practical management tools. You can use MySQL to create, modify, and extract data through the SQL programming language.<\/p>\n            <a\n            href=\"https:\/\/www.dreamhost.com\/glossary\/hosting\/mysql\/\"\n                        class=\"btn btn--white-outline btn--sm btn--round\"\n                                    target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >\n                            Read More                    <\/a>\n\n<\/div>\n\n\n\n<p>WordPress sites use these databases to store nearly all of the information on your site. If a connection can&#8217;t be established, your website won&#8217;t load.<\/p>\n\n\n\n<p>The good news is that the causes of this issue are relatively easy to fix. However, since there are multiple options, troubleshooting to find which one applies can be time-consuming.<\/p>\n\n\n\n<p>Here, we\u2019ll cover the fix for the most common issue: incompatible login credentials.<br><br>For DreamHost users, here\u2019s how to <a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/221610868-phpMyAdmin-Finding-your-login-credentials\" target=\"_blank\" rel=\"noreferrer noopener\">access your database credentials<\/a> in the panel. The process may differ among host administrators, but overall, you&#8217;ll likely follow the same one.<\/p>\n\n\n\n<p>Following that, you\u2019ll want to compare these credentials to those in your <strong>wp-config.php<\/strong> file, which you can once again access via SFTP.<\/p>\n\n\n\n<p>Find the file with your site name on it and locate the <strong>wp-config.php<\/strong> file inside. Open or download the file and verify that the information under <strong>MySQL settings<\/strong> matches what you found in your panel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1600\" height=\"497\" data-src=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_.webp\" alt=\"WordPress database configuration code with variable definitions for database name, username, and password.\" class=\"wp-image-48141 lazyload\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_.webp 1600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-300x93.webp 300w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-1024x318.webp 1024w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-768x239.webp 768w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-1536x477.webp 1536w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-600x186.webp 600w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-1200x373.webp 1200w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-730x227.webp 730w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-1460x454.webp 1460w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-784x244.webp 784w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-1568x487.webp 1568w, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/07\/13_mysql_settings_-877x272.webp 877w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/497;\" \/><\/figure>\n\n\n\n<p>If this was the issue, once those credentials line up, you <em>should<\/em> be able to access your login page.<\/p>\n\n\n\n<p>Still seeing a database error? No sweat \u2014 here\u2019s our guide on <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-database-connection-error\/#how-to-fix\" target=\"_blank\" rel=\"noreferrer noopener\">fixing WordPress database connection errors<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Undo Recent Code Changes<\/h3>\n\n\n\n<p>If you load your site and see a <strong>Parse error: syntax error<\/strong> message, it means your site contains incorrect code, which prevents WordPress from loading \u2014 And you from being able to log in.<\/p>\n\n\n\n<p>This most commonly occurs when code is copied and pasted from the internet without a thorough double-check. Technically, more recent WordPress versions should automatically prevent this from happening, but if your site runs on an older version, you may still see this error.<\/p>\n\n\n\n<p>Fixing this is simple.<\/p>\n\n\n\n<p>You can simply undo the most recent change(s) you made to your site\u2019s code before this error appeared.<\/p>\n\n\n\n<p>Another option is to restore a recent working backup.<\/p>\n\n\n\n<p>In case you still want to use the code that caused the problem, check out our complete guide to <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-syntax-errors-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">fixing syntax errors in WordPress<\/a>.<\/p>\n\n\n\n<p>The best way to prevent this issue from happening in the future is to validate any code you pull from the web.<\/p>\n\n\n\n<p>As we\u2019ve said before, it\u2019s always a good idea to create a fresh backup of your site \u2014 especially before changing any code in case something goes wrong.<\/p>\n\n\n\n<h2 id=\"h2_wordpress-troubleshooting-resources\" class=\"wp-block-heading\">WordPress Troubleshooting Resources<\/h2>\n\n\n\n<p>Working through other issues on your WordPress site? We\u2019ve put together <em>a lot of<\/em> tutorials to help you troubleshoot various kinds of WordPress issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-image-upload-issues\/\" target=\"_blank\" rel=\"noreferrer noopener\">Common WordPress Image Upload Issues And How To Fix Them (5 Methods)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/fix-wordpress-fatal-error-maximum-execution-time-exceeded\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix Fatal Error: Maximum Execution Time Exceeded (In 6 Steps)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-common-ssl-issues-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix Common SSL Issues In WordPress<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/common-wordpress-errors\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix Common WordPress Errors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-internal-server-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix The 500 Internal Server Error In WordPress<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-not-sending-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix The WordPress Not Sending Email Issue<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-404-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix WordPress Error 404 Not Found<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/dreamhost.com\/blog\/how-to-fix-white-text-missing-buttons-wordpress\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix White Text And Missing Buttons In WordPress Visual Editor<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/dreamhost.com\/blog\/wordpress-sidebar-below-content-error\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix The Sidebar Below Content Error In WordPress (In 3 Steps)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-fix-wordpress-login-page-redirect-issue\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Fix The WordPress Login Page Refreshing And Redirecting Issue<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"h2_get-the-most-out-of-wordpress-with-dreampress\" class=\"wp-block-heading\">Get The Most Out Of WordPress With DreamPress<\/h2>\n\n\n\n<p>If you\u2019ve ever been locked out of your WordPress admin dashboard, you know how hand-wringingly frustrating it can be.<\/p>\n\n\n\n<p>There are many potential causes, and since the exact error message can vary depending on the underlying problem, finding the root cause can take some time.<\/p>\n\n\n\n<p>By now, hopefully, you\u2019ve learned all about the most common causes of this issue, with detailed walkthroughs on how to fix them.<\/p>\n\n\n\n<p>Whenever you get an error message trying to log in, you can follow the steps accompanying it so that you can regain access to your WordPress site.<\/p>\n\n\n\n<p>Oh, but what\u2019s that? You\u2019d rather focus <em>less<\/em> on troubleshooting and <em>more<\/em> on creating amazing content and running your business?<\/p>\n\n\n\n<p>We hear you.<\/p>\n\n\n\n<p>In that case, you should strongly consider switching to <a href=\"https:\/\/www.dreamhost.com\/wordpress\/managed\/\" target=\"_blank\" rel=\"noreferrer noopener\">DreamPress as your hosting provider<\/a>.<\/p>\n\n\n\n<p>Our managed WordPress hosting ensures that your site is always available, fast, and protected with regular backups. And we mentioned our 24&#215;7 customer support, right?<\/p>\n\n\n\n\n<div class=\"article-cta-shared article-cta-small article-cta--product\">\n\t<div class=\"tr-img-wrap-outer jsLoading\"><img decoding=\"async\" class=\"js-img-lazy \" src=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/themes\/blog2018\/assets\/img\/lazy-loading-transparent.webp\" data-srcset=\"https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/03\/product-cta-pro-services-marketing-877x586.webp 1x, https:\/\/www-dev.dreamhost.com\/blog\/wp-content\/uploads\/2024\/03\/product-cta-pro-services-marketing.webp 2x\"  \/><\/div>\n\n\t<a href='https:\/\/www.dreamhost.com\/pro-services\/marketing\/' class='link-top' target='_blank' rel='noopener noreferrer'>\n\t\t<span>Pro Services &#8211; Marketing<\/span>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" width=\"15\"><path d=\"M342.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L274.7 256 105.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg>\n\t<\/a>\n\n\t<div class=\"content-btm\">\n\t\t<h2 class=\"h2--md\">\n\t\t\tGet More Visitors,\u2028Grow\u00a0Your Business\n\t\t<\/h2>\n\t\t<p class=\"p--md\">\n\t\t\tThe best-designed site is worthless if no one can find it. Leverage proven online marketing strategies and techniques to help more of your target audience find you.\n\t\t<\/p>\n\n\t\t        <a\n            href=\"https:\/\/www.dreamhost.com\/pro-services\/marketing\/\"\n                        class=\"btn btn--white-outline btn--sm btn--round\"\n                                    target=\"_blank\"\n            rel=\"noopener noreferrer\"\n            >\n                            See More                    <\/a>\n\n\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>There are many reasons why you might get locked out of your WordPress admin dashboard. Learn how to diagnose and fix each issue one step at a time.<\/p>\n","protected":false},"author":1081,"featured_media":48113,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"There are many reasons why you might get locked out of your WordPress admin dashboard. Learn how to diagnose and fix each issue one step at a time.","toc_headlines":"[[\"h-common-reasons-you-may-be-locked-out-of-the-wordpress-admin\",\"Common Reasons You May Be Locked Out Of The WordPress Admin\"],[\"h-preparing-to-fix-a-wordpress-admin-dashboard-lockout\",\"Preparing To Fix A WordPress Admin Dashboard Lockout\"],[\"h2_how-to-fix-the-common-causes-of-getting-locked-out-of-wordpress-7-methods\",\"How To Fix The Common Causes Of Getting Locked Out Of WordPress (7 Methods)\"],[\"h2_wordpress-troubleshooting-resources\",\"WordPress Troubleshooting Resources\"],[\"h2_get-the-most-out-of-wordpress-with-dreampress\",\"Get The Most Out Of WordPress With DreamPress\"]]","hide_toc":false,"footnotes":""},"categories":[550,696],"tags":[],"class_list":["post-30287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutorials","category-wordpress"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What To Do When You\u2019re Locked Out Of WordPress Admin - DreamHost<\/title>\n<meta name=\"description\" content=\"There are many reasons why you might get locked out of your WordPress admin dashboard. Learn how to diagnose and fix each issue one step at a time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www-dev.dreamhost.com\/blog\/what-to-do-when-locked-out-wordpress\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regaining Access When Locked Out Of WordPress\" \/>\n<meta property=\"og:description\" content=\"Locked out of your WordPress admin area? Discover how to identify the causes and systematically fix each one to regain control of your dashboard quickly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www-dev.dreamhost.com\/blog\/what-to-do-when-locked-out-wordpress\/\" \/>\n<meta property=\"og:site_name\" content=\"DreamHost Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DreamHost\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-22T08:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-22T01:50:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dreamhost.com\/blog\/wp-content\/uploads\/2021\/04\/1220x628_ogimage_what_to_do_when_you_re_locked_out_of_wordpress_admin.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Alejandro Granata\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Regaining Access When Locked Out Of WordPress\" \/>\n<meta name=\"twitter:description\" content=\"Locked out of your WordPress admin area? 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